Refund policy
We strive to ensure that all of our customers have positive experiences shopping with us at Cartcraft Discoveries. Should you find that you are not satisfied with any particular item purchased, then that item may be returned or exchanged according to the conditions stated below.
30-Day Return Period
Both defective and non-defective items are accepted for return according to our policy.
Any requests to return an item should be made within 30 days following the delivery date of the order.
Return requests which were made past the 30-day period may not be honored unless a longer time frame is needed under the applicable laws.
Conditions for Return Eligibility
To be eligible for return, the item should be:
In its original condition
Not used or worn out, where applicable
Returned with original packaging and accompanying items, where applicable
Related to a valid order or proof of purchase
Items which may have suffered damage through misuse, mishandling or regular use may not be eligible for return.
All items that are returned will be checked to see if they meet the conditions of return.
How to Make a Return Request
Prior to sending back an item, please contact our customer support service.
When making a request to return the item, please provide your order number and the details of the item and reason for return.
The support staff will consider your request and if it is accepted, return instructions will be provided.
Please do not ship the item to any address without prior permission from our support staff.
Return Shipping
Return shipping instructions will be provided if the item is found to be eligible for return.
Standard non-defective returns require the customer to pay for return shipping. For items which have been shipped damaged, defective or incorrectly, please contact us before sending the item back.
Product Exchanges
We accept exchanges for eligible products.
Should you want to exchange an item, please contact us within 30 days from delivery of the item along with the order number and the details of the product you wish to exchange.
Product exchanges are subject to product availability and the conditions for return. The exchange instructions will be provided by our customer support after your request is considered.
Damaged, Defective, or Wrong Product
If you receive an order which is damaged, defective or wrong, please contact us as soon as possible following the delivery of your order.
Please note your order number along with relevant images where necessary which help us review your order and determine what resolution should be taken.
We ask you to get in touch with us before you send the product back to ensure that you get proper instructions for returning.
Refunds
After we receive the return and review it, we will review it once more in order to verify that it fits the return criteria.
In case when return is approved, the refund will be provided using the original payment method used during purchasing.
Refunds normally take up to 7 working days from the moment when the return is approved.
It might also take some extra time for the refund to reach your account depending on the payment method or financial institution.
Order Cancellation
In case when you need to cancel the order, please contact our customer support team immediately after placing the order.
The order can be cancelled if it was not processed or shipped yet. After the order entered into processing or shipping stages, it cannot be cancelled anymore.
Non-Returnable Products
There are certain products that cannot be returned because of their nature, applicable laws or other product conditions.
All conditions for non-returnable products are always provided by us where they are applicable.
Contact Information
If you have any questions regarding returns, exchanges, cancellations and refunds, you can contact us at:
Cartcraft Discoveries
Phone: +1 816-280-9362
Email: support@CartcraftDiscoveries.site
Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States