FAQs

What is Cartcraft Discoveries?

Cartcraft Discoveries is an online store serving customers across the United States. We focus on providing a simple and reliable shopping experience, with clear information about our products, orders, payments, shipping, and returns.

Where do you ship?

We currently offer shipping within the United States.

Is standard shipping free?

Yes. Standard shipping is free on orders delivered within the United States.

How long does delivery usually take?

Orders are normally prepared within 1–3 business days. Once an order has been dispatched, delivery generally takes an additional 2–6 business days.

This means the estimated total delivery time is 3–9 business days from the date your order is placed.

When will my order be processed?

We generally process orders within 1–3 business days, Monday through Friday, excluding applicable holidays.

How will I know when my order has shipped?

Once your order has been dispatched, we will send a shipping confirmation email. Tracking information will be included when tracking is available for your shipment.

What if my order is taking longer than expected?

Delivery estimates can occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control. If your order has taken longer than expected, please contact us with your order information and we will help you check its status.

Do you accept returns?

Yes. We accept returns for eligible defective and non-defective products in accordance with our Return and Refund Policy.

How long do I have to request a return?

Eligible returns must generally be requested within 30 days of the date your order was delivered.

Are exchanges available?

Yes. We accept exchanges for eligible products, subject to the requirements of our Return and Refund Policy and product availability.

How do I start a return or exchange?

Please contact us before sending anything back. Include your order number and a short description of the reason for your request. Once your request has been reviewed, we will provide the appropriate return or exchange instructions.

What if I receive a damaged, defective, or incorrect product?

Please contact us as soon as possible after receiving your order. Providing your order number and clear photos of the product or packaging, when applicable, can help us review the issue and determine the appropriate next step.

How are refunds issued?

Approved refunds are generally sent back to the original payment method used for the purchase.

How long does a refund take?

After a return has been approved and processed, refunds are generally issued within 7 business days. The time it takes for the funds to appear in your account may also depend on your bank or payment provider.

Can I cancel my order after placing it?

If you need to cancel an order, please contact us as soon as possible. We may be able to cancel an order if it has not yet been processed or shipped.

What payment methods are available?

The payment options available for your order are shown during checkout. You can select from the methods offered at the time of purchase.

What happens if my payment does not go through?

If a payment is declined or unsuccessful, please check your payment details and try again. If the problem continues, your bank, card issuer, or payment provider may be able to provide further assistance.

How can I contact Cartcraft Discoveries?

For questions about an order, product, payment, shipping, return, or exchange, you can contact our support team using the details below.

Cartcraft Discoveries
Phone: +1 816-280-9362
Email: support@CartcraftDiscoveries.site

Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States